Frequently Asked Questions
Everything you need to know about your SUI AVA shopping experience.
What is the standard delivery time for my order?
We strive to process and ship all orders within 24 hours on business days. Domestic shipping typically takes 2-4 business days, while international delivery can take 5-10 business days depending on the destination.
What is your return policy?
You can return your SUI AVA items within 14 days of receipt. All products must be in their original packaging, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my SUI AVA accessories?
To maintain the beauty of your jewelry and hair accessories, we recommend avoiding contact with water, perfume, and hairspray. Store them in a dry place, preferably in the original pouch provided.
Can I track my shipment?
Yes, as soon as your order is dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.
Are your products nickel-free?
Yes, all SUI AVA jewelry is tested and complies with EU standards, meaning they are 100% nickel-free and safe for sensitive skin.